T: 07973 333 192 

Providing consistent quality training in the field of: 

Helping Business gain and retain new customers, effectively market their business and provide award winning customer service. 
Gain customers through effective sales and marketing 
Retain customers through award winning customer service 
Provide efficient and customer focused delivery service through our driver delivery programme 
Improve the Customer’s experience by delivering a high level of service for the hotel and restaurant sector 
Sales &  
Customer Care, Retail  
and Hospitality 
We spend a great deal of time and money ensuring our customers are given great products and services, it stands to reason that we need to employ the best staff and provide top quality training to help them achieve their potential. 
Telephone or email denise@denique.co.uk to discuss how Training can bring business benefits - from great Customer service to improved sales and motivated managers. 
email denise@denique.co.uk alternatively call  
07973 333192 to speak with a course tutor direct. 
Why Train? 
To provide fantastic Customer Service 
To interact with Customers 
Break down carriers to effective communication 
Understand the importance of Cross Cultural communication 
Improve language, speech, vocabulary and diction 
Improve on listening skills 
Develop the right pitch, speech rate and inflection 
Learn how to ask the right questions 
See every complaint as an opportunity 
Learn how to deal with conflict and pacify disgruntled customers 
To improve on attitudes and behaviours 
Learn how to use Body language & Non verbal communication 
To develop conversational & listening skills 
Learn how to close a sales call 
Gain tips on what to say at the start of a sales call 
To learn Sales Management techniques 
Understand how to mentor & coach 
Measure results 
To build a Pipeline and measure results 
Work with and us CRM and lead generation platforms 
Improve and build on Key Account Management 
Manage time efficiently 
Motivate colleagues and subordinates 
Learn how to appraise effectively 
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